Frequently Asked Questions
Frequently Asked Questions
About Our Products
What types of products does More Coffee Please offer?
More Coffee Please offers two premium product lines: a curated selection of loose-leaf teas (including green, black, herbal and Japanese varieties) and single origin specialty coffees sourced from the world's finest coffee-growing regions.
Are your teas loose-leaf?
Yes — all of our teas are loose-leaf for maximum freshness, flavor and aroma. We recommend using a tea infuser or strainer for the best brewing experience.
Are your teas caffeine-free?
It depends on the variety. Our caffeine-free options include Hojicha, Moroccan Mint, Hibiscus Berry Tea, Apple Cider Rooibos, Mango Treat and Peach Paradise. Our caffeinated teas include Earl Grey, English Breakfast, Masala Chai, Jasmine and Matcha.
What does "single origin" mean for your coffees?
Single origin means each coffee comes from one specific country or region, allowing its unique terroir, climate and processing method to shine through. Our collection includes origins from Bali, Brazil, Colombia, Costa Rica, Ethiopia, Guatemala, Honduras, Mexico and Nicaragua.
Are your coffees whole bean or ground?
Our coffees are available in both whole bean and ground options depending on the variant. Check each product page for available options.
Are your products organic or certified?
We source from premium producers who prioritize quality and sustainable practices. Please check individual product pages for specific certifications.
Coffee Questions
What makes More Coffee Please coffees special?
Every coffee in our collection is single origin — meaning it comes from one specific farm or region, not a blend. This allows the unique character of each origin to shine through in the cup, from the wine-like complexity of our Ethiopia Natural to the smooth caramel sweetness of our Brazil Santos.
What roast level are your coffees?
Our coffees are roasted to a medium roast to preserve the natural flavor notes of each origin. The exception is our Brazil Santos, which is also excellent as a darker espresso roast.
Which coffee is best for espresso?
We recommend Brazil Santos for espresso — its low acidity, nutty chocolate notes and smooth body make it ideal. Colombia and Guatemala also work beautifully as espresso.
Which coffee is best for pour over or filter?
Ethiopia Natural, Costa Rica and Nicaragua are excellent for pour over and filter brewing, where their bright acidity and complex fruit notes can fully develop.
Do you offer decaf coffee?
Currently our coffee range is fully caffeinated. We are working on adding decaf options — stay tuned!
How should I store my coffee?
Store your coffee in an airtight container away from direct sunlight, heat and moisture. For best flavor, grind just before brewing and use within 2–4 weeks of opening.
What grind size should I use?
Grind size depends on your brewing method:
- Espresso — fine grind
- Pour over / V60 — medium-fine grind
- French press — coarse grind
- Moka pot — fine to medium-fine grind
Brewing Tea
How do I brew loose-leaf tea?
Use 1 teaspoon of loose-leaf tea per 200ml of water. Steep times and temperatures vary by type:
- Green teas (Hojicha, Moroccan Mint, Jasmine, Matcha) — 70–80°C for 2–3 minutes
- Black teas (Earl Grey, English Breakfast, Masala Chai) — 95–100°C for 3–5 minutes
- Herbal teas (Hibiscus Berry, Apple Cider Rooibos, Mango Treat, Peach Paradise) — 95–100°C for 5–7 minutes
How do I brew Matcha?
Sift 1–2 teaspoons of Matcha into a bowl, add 70–80°C water and whisk in a zigzag motion until frothy. For a latte, add steamed milk of your choice.
Shipping & Orders
Where do you ship?
We ship to Europe (including Greece and Cyprus), the United States, and select international destinations. For a full list of shipping destinations and rates, please check at checkout.
How long does delivery take?
Delivery times vary by destination:
- Cyprus — 3–7 business days
- Europe (EU) — 5–7 business days
- USA — 2–5 business days
Can I track my order?
Yes — once your order is dispatched you will receive a tracking number via email.
Do you offer free shipping?
Please check our shipping policy at checkout for current free shipping thresholds and promotions.
General
How should I store my tea and coffee?
Store all products in a cool, dry place away from direct sunlight, heat and strong odors. Keep teas and coffees in airtight containers to preserve freshness.
What is your return policy?
Due to the nature of food products, we are unable to accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 48 hours and we'll make it right.
How can I contact More Coffee Please?
You can reach us through our contact page or by emailing us directly. We aim to respond to all enquiries within 24 hours.